Troubleshooting

Default solution folder, feel free to edit or delete it.

Video does not play
If your video (mp4, webm, ogg) does not play in the Yuvid player: First, try pasting the video url directly in your browser's address bar. If the ...
Mon, 20 Jul, 2015 at 7:58 AM
Action buttons or other elements do not show up
 If action buttons or other elements do not show up on your web page: Make sure the player margins are set up correctly. Go to the Actions tab, Player...
Mon, 20 Jul, 2015 at 8:00 AM
The video does not seem to be Responsive
The Yuvid Player can adapt to smaller devices. For example, if a video size is defined as 640x360 pixels in the Configuration Tool Settings, but the device ...
Thu, 20 Apr, 2017 at 5:37 PM
Can't change the YouTube video size
Yuvid Responsive options are applicable to both YouTube and HTML5 videos. On large screens, YouTube video size is controlled by width and height at...
Mon, 20 Jul, 2015 at 8:06 AM
Cannot log in to the Yuvid Configuration Tool
 In order to recover your User ID, go to the Yuvid Configuration Tool Login Page, https://yuvid.com/cloud/admin/login.php, and click on "Forgot My User...
Mon, 20 Jul, 2015 at 8:05 AM
Video is slow when loading or playing
Video should always be optimized for the Web. If your videos are too large, they will be slow to load and will not perform well. You may see stuttering and ...
Sat, 25 Jul, 2015 at 8:00 PM